11/10/2022 0 Comments Dropbox help live chatView possible solutions and pinned solutions.Click Create New Case Group and enter a name for your new case group then click Save. To create a new case group, click Manage Case Groups located under the groups drop down menu. Once you have submitted the form, your case is filed and you are presented with the Case Details page.Ĭase groups allow you to better sort and manage your cases by assigning them to groups.If the submit button is disabled, check that all required fields are complete. Please note, all required fields must be completed before you can hit submit. Choose a Case Group to file your case into (optional). You may specify users to receive e-mail notifications about this support case (optional).See Red Hat Support Severity Level Definitions - Red Hat Customer Portal for more information. Choose an appropriate severity for the issue.See Production Support Service Level Agreement - Red Hat Customer Portal for more information. You can do so by clicking on the Attach Files button located under case description. It's advised to attach logs or other diagnostic files to help support engineers resolve your issues quickly.Use the Case Description field to enter as much information as possible about the problem in order to enable Red Hat support engineers to resolve your issue as quickly as possible.Choose a descriptive sentence for the Case Name field to identify the primary question or problem you are trying to address.Then, select the appropriate version from the list.Select the product you are filing the case about.Login with your Red Hat Login when prompted (for help with your Red Hat Login, see: The importance of the Red Hat (RHN) login).It will navigate you to Red Hat Customer Experience & Engagement - Red Hat Customer Portal.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |